Return Policy
Last updated: August 11, 2026
This Return Policy applies to physical products sold by Klik Party on klikparty.com/for-sale (for example, folding chair packs). It does not replace separate rules for marketplace rentals, Instant Offer bookings, App Store purchases, or third-party vendor services.
Where we ship and accept returns
We currently sell and ship to addresses in the contiguous United States. Returns are accepted from those same destinations under the conditions below.
Return window
You may return eligible products within 30 days of delivery for any reason, including change of mind, as long as the items meet the condition requirements below. The return window starts on the day the carrier marks the order delivered.
Condition of returned items
To be eligible for a refund of the purchase price, returned products must be:
- New and unused
- In original packaging where practical
- Complete packs (for example, a 10-chair pack must include all 10 chairs)
- Free of damage not caused by shipping
We do not accept returns of items that have been used at an event, customized, or damaged after delivery through mishandling.
How to start a return
- Email [email protected] with your order number, the product you want to return, and a brief reason.
- We reply within 1–2 business days with return approval and shipping instructions (including the return address).
- Ship the items back using a trackable method and keep your tracking number.
- After we receive and inspect the return, we process your refund to the original payment method.
Do not ship a return until you have received written return instructions from us. Unapproved returns may be refused or delayed.
Return shipping and fees
- Change of mind / buyer's remorse: the customer pays return shipping.
- Defective, damaged in transit, or wrong item sent: we cover return shipping (prepaid label or reimbursement) after you contact us with photos.
- There is no restocking fee on eligible returns that meet the condition requirements above.
Refunds
Refunds are issued to the original payment method for the product purchase price once we receive and approve the return. Original outbound shipping is free on eligible orders and is generally not refunded on change-of-mind returns. Bank or card processing times may take an additional 5–10 business days after we issue the refund.
Exchanges
We do not offer direct exchanges. If you need a different pack size, return the original eligible order for a refund and place a new order on /for-sale.
Damaged or incorrect shipments
If your order arrives damaged or incorrect, email [email protected] within 7 days of delivery with your order number and clear photos. We will arrange a replacement or refund at no extra cost to you.
Contact
Questions about this policy or an existing order: [email protected]. This page is publicly available and does not require an account or login.
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